The Why Behind an MCO Digital Transformation: The Human Side
In our recent webinar, Jamey Harvey, CEO of Agilian, spoke with Anna Dunn, President of Health Services for Children with Special Needs (HSCSN), about the driving forces behind the organization’s ambitious Digital Transformation journey to better support children with special health care needs in Washington, D.C.
Here is a link to The Why Behind an MCO Digital Transformation: The Human Side Webinar Recording for your viewing!
Key Highlights
Mission-Driven Approach: HSCSN serves about 5,000 children and young adults, emphasizing the need for modernization to meet evolving, complex healthcare demands of members.
Digital Transformation Roadmap: A clear roadmap was essential for guiding HSCSN’s digital transformation, prioritizing key initiatives and systems, and streamlining integration between care management and claims management.
Overcoming Challenges: Anna shared how HSCSN tackled initial challenges like legacy technology and lengthy data access, leading to the implementation of key systems that improved data accessibility and operational efficiency.
Change Management: A cultural shift was essential, focusing on empowering staff and integrating change management practices to enhance care delivery.
Future Focus: Looking ahead, HSCSN aims to integrate financial data and adapt to regulatory changes, with an emphasis on value-based payment models to foster innovation.
Anna's journey illustrates that digital transformation is an ongoing commitment to improving care for vulnerable populations.